Refund & Returns Policy

Refund & Return Policy

Thank you for shopping at Total Simulators. We take pride in delivering high-performance simulation equipment and ensuring your satisfaction with every purchase. If you’re not entirely satisfied, we’re here to help.

Returns

You may request a return within 14 days of delivery if your item is:

  • Unused, in original condition

  • Returned in original packaging

  • Accompanied by proof of purchase

Please contact us at support@totalsimulators.com with your order number and reason for return. We will respond with next steps and a return authorization, if applicable.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Non-Returnable Items

Due to the nature of high-end electronics and simulation equipment, the following items are non-returnable:

  • Opened or used simulators

  • Items returned without original packaging

  • Customized or special-order products

  • Gift cards

Damaged or Defective Products

If your item arrives damaged, incomplete, or not functioning properly, please email us at support@totalsimulators.com within 48 hours of delivery. Include:

  • Order number

  • Description of the issue

  • Photos or video (if possible)

We will work with the manufacturer or shipping provider to resolve the issue promptly.

Refunds (if applicable)

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • A refund will be issued to your original payment method within 7–10 business days.

  • Original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@totalsimulators.com.

Restocking Fees

Some returns may be subject to a restocking fee (typically 15–25%) depending on the manufacturer’s policy. We will notify you in advance if this applies.

Questions?

If you’re unsure whether your item qualifies for a return, please reach out. We’re here to support you at every step.

📧 support@totalsimulators.com
☎️ (623) 552-4432
📍 Peoria, AZ — Mon–Fri: 9 AM – 9 PM (MST)