Thank you for shopping with Total Simulators. Below you’ll find important details about how we handle shipping and delivery.

**Shipping Locations**

We currently ship within the United States. For international shipping requests, please contact us directly before placing your order.

**Processing Time**

- Orders are typically processed within 1–3 business days.
- Custom or high-ticket simulator items may require additional processing time. We’ll notify you of any delays.

**Shipping Methods & Carriers**

We work with trusted carriers including FedEx, UPS, and USPS. Shipping options and estimated delivery times will be displayed at checkout.

**Shipping Costs**

Shipping charges are calculated at checkout based on your location, package weight, and selected shipping method. Some products may qualify for free shipping.

**Order Tracking**

Once your order is shipped, you will receive a confirmation email with tracking information. You can monitor your shipment through the carrier’s tracking page.

**Damaged or Lost Packages**

If your package is lost or arrives damaged, please notify us within 5 business days of delivery. We’ll work with the carrier to resolve the issue and ensure you receive your product.

**Pre-Orders & Backorders**

If an item is on backorder or listed as a pre-order, we will ship it as soon as it becomes available. You will receive regular updates about expected shipping dates.

**Questions?**

If you have any questions about your shipment, reach out to us at:  
📧 [support@totalsimulators.com](mailto:support@totalsimulators.com)